I was a CSM in a brand new store that was pretty understaffed. Most of my lunches had to be covered by my support manager, or any assistant manager who was feeling nice.
One day when I came back, my support manager shoved the palm pilot and the schedule board into my hands and semi-yelled as she practically ran off, “I’M NEVER GOING TO COVER FOR YOU AGAIN!” … The lines weren’t long, customers seemed generally happy, all the breaks and meals were taken care of before I left… I didn’t know what her deal was until a service desk associate told me to go look at the lady standing at the service desk…
I stood there for a minute, signing slips and pretending to be there for a reason. I finally realized what she was talking about and almost tripped over myself while doing so — this lady had baby opossums in her hair!! LIVE baby opossums! The cashier finished the transaction and the other customers, who had been standing as far away as possible, came to the front, all astonished at the opossum lady…
Later I talked my APC (asset protection coordinator) to show me and the other CSM who came in a few hours later into showing us the tape. We watched as customers realized and backed off, covering their mouths while pointing at her hair.. But the real gem was our support manager, who was leaning towards her most of the time, not realizing the movement in her hair until she looked up about halfway through the transaction. She backed away suddenly – far enough to hit the back desk – and screamed not once, not twice, but three times all the while clutching at her heart. The lady wasn’t so amused…
Ah, man… One good thing that Walmart has done for me — I have some pretty dumbfounding stories now!!!
